The Google innovation strategy: 8 key thoughts for ASCs

The Joint Commission Executive Director, Ambulatory Health Care Michael Kulczycki penned an article on how effective Google's culture of innovation is, and what ASCs can do to create a similar culture.

The key tips covered in the article include:

1. Improve a process by 10 times instead of just 10 percent for incremental improvements.

2. Launch a new process or procedure, like hip or knee surgeries, and keep paying attention to feedback to improve continually.

3. Share information openly to optimize collaboration. Update partners and team members regularly on progress toward meeting a goal.

4. Hire the right people and reward employees for their successes. Consider cross-functional input to help team members from different departments improve each other.

5. The 70/20/10 model keeps staff focus on delivering high-quality care for 70 percent of their time, consider innovation with 20 percent of their time and truly try out-of-the-box ideas for 10 percent of the time.

6. Connect with others to share and collaborate, including partners and other colleagues from around the community.

7. Data can drive real change; encourage managers to consider their benchmarks and solve problems by acting on the data.

8. Focus on the patients and resolution for other issues will follow.

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