One patient no-show per day can cost an ASC thousands of dollars each year, according to Medbridge Transport, a company that provides medical transportation services to ASCs in Houston.
An ASC that spends $100 in payroll, equipment, rent and utilities for each scheduled patient and has one no-show five days a week — for 52 weeks — ends up losing $26,000 annually.
Four ways no-shows can affect ASCs:
1. ASC revenue depends on how many time slots it has available and can fill. When a time slot goes unfilled, an ASC is paying for idle resources on top of losing revenue.
2. No-shows create a staffing imbalance, with more active staff clocking in than necessary.
3. Waiting for a no-show to arrive creates workflow delays and longer wait times for other patients.
4. Medbridge Transport will look to combat no-shows by offering patients access to transport services.