Administrator of Chicago-based APAC Surgical Center II Deb Goodman discusses the three core principles she follows to run a successful business and what she'll focus on in the next year.
Ms. Goodman will share her expertise as a speaker at the Becker's ASC 26th Annual Meeting: The Business and Operations of ASCs, Oct. 24-26, 2019 in Chicago. To learn more and register, click here. For more information about exhibitor and sponsor opportunities, contact Maura Jodoin at firstname.lastname@example.org.
Question: What are your three core concepts for being successful in business?
Deb Goodman: 1. Shared mission. From the top down, having physicians/staff with their own agendas works against this goal. Continuously report on the mission and provide support, encouragement and appreciation.
2. Taking care of employees. As small of a thing as a 'thank you,' recognizing birthdays, anniversaries and recognizing when employees go above and beyond is important. Also, open the office door and recognize when someone needs to step away or needs support.
3. Safety and communication. These two go hand in hand. Staff and physicians know safety is a priority. Having a medical director on this page is so important.
Q: What is the top focus for you and your ASC in 2019?
DB: 1. Search for physicians, which would add new specialties, equipment and staff training.
2. Continuing review and revision of current policies, and additions of new ones pertaining to our risk evaluation and mitigation strategy. We will also review policies around opioids and staff training.
3. Empowering staff to keep the teamwork and collaborative approach moving forward.
To participate in future Becker's Q&As, contact Laura Dyrda at email@example.com.
For a deeper dive into ASC operations, attend the Becker's 17th Annual Future of Spine + Spine, Orthopedic & Pain Management-Driven ASC in Chicago, June 13-5, 2019. Click here to learn more and register.