In a Physicians Practice article, P.J. Cloud-Moulds, who runs a consulting firm —Turnaround Medical AR Recovery, discusses three ways for improving customer service at medical practices that are not used often.
The three ways are:
1. Call patients when insurers provided poor benefit information.
2. Inform the front-office staff about claims problems.
3. Don't accept "verbally met" from a deductible or out-of-pocket standpoint.
10 Ways to Become More Confident in Roles of Power
10 Ways to Improve Patient Satisfaction Without Incurring Costs
The three ways are:
1. Call patients when insurers provided poor benefit information.
2. Inform the front-office staff about claims problems.
3. Don't accept "verbally met" from a deductible or out-of-pocket standpoint.
More Articles on Practice Management:
Clinical Trial Data Sharing: What Models Are Most Responsible?10 Ways to Become More Confident in Roles of Power
10 Ways to Improve Patient Satisfaction Without Incurring Costs