Here are three steps to take:
1. Train your medical staff and give them basic understanding of human psychology and how it factors into uncomfortable or tense situations.
2. Be consistent when it comes to collections and payment policy.
3. Fight awkwardness with awkwardness — state the account balance and amount due and then fall silent.
More Articles on in2itive:
ASC Industry Leader to Know: Jocelyn Gaddie of in2itive
4 Ways to Increase Surgery Center Revenue Without Adding New Product Lines
ASC Industry Leader to Know: Tracey Erbert of in2itive
