Here are three steps to take:
1. Train your medical staff and give them basic understanding of human psychology and how it factors into uncomfortable or tense situations.
2. Be consistent when it comes to collections and payment policy.
3. Fight awkwardness with awkwardness — state the account balance and amount due and then fall silent.
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At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.
