The program is designed to provide patients and clinicians a dedicated email and phone line, and help patients navigate the process.
Gramercy CEO Austin Cheng told Becker’s that the program ensures all ancillary service providers are in-network and patients are not hit with surprise bills. He said that over time, the concierge services will include asynchronous digital videos to answer common questions and self-service price transparency tools.
“With Gramercy Surgery Center, we have found a quality partner that is able to accommodate our members’ needs across a dozen surgical specialties in multiple locations throughout New York City,” said EmblemHealth CMO Richard Dal Col, MD, in a March 29 news release.
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