Administrator to Know: Neal Maerki of Bend Surgery Center

Neal Maerki, RN, CASC (Bend Surgery Center, Bend, Ore.). Mr. Maerki is the administrator of Bend Surgery Center, a four-OR, three-procedure room, multi-specialty surgery center. The ASC opened in 1997 and moved to its new location in Oct. 2005. BSC is 100 percent physician-owned, with 35 owners and 60 users who perform over 10,000 cases annually. Specialties include orthopedics, general surgery, spine, ENT, ophthalmology, GI, pain management, plastics, pediatric dentistry, podiatry and oral maxillofacial surgery. BSC is Joint Commission accredited and a Charter member of the Oregon Patient Safety Commission.


Mr. Maerki started his career with BSC in 1997 as a nurse, then nurse manager administrator. He previously worked as a telemetry floor manager and an ICU staff nurse before moving into ambulatory surgery.

The success of Bend Surgery Center can be attributed to a dedication to communications and rigorous tracking of financial benchmarks at the center, Mr. Maerki says. "We hold weekly administrative meetings with our board chairman, medical director and the administrative team. We utilize multiple dashboards to track financial variations. We utilize a weekly financial review to track cash, receivables and deposits."

Bend Surgery Center has also been able to maintain and recruit key employees who have worked hard to provide quality care and create a positive reputation for the center in the community, according to Mr. Maerki. To honor this staff, Bend hosts several employee appreciation weeks. "Employee appreciation weeks recognize all our staff members with an administration carwash, massages all week, a lunch cookout in the parking lot, a hot cooked breakfast on Friday morning and a family picnic to close out the week," Mr. Maerki explains.

Overall, when it comes to his role as administrator, Mr. Maerki says, "I like the challenges associated with seeing the big picture and providing leadership for the staff and the physicians."

To see the list of all 50 Administrators to Know, click here.


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