How Surgical Care Affiliates is supporting staff, cultivating engagement

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Surgical Care Affiliates is making employee engagement a priority during the pandemic, according to a profile by Birmingham Business Journal.

Deerfield, Ill.-based SCA was profiled because it ranked No. 2 on "Birmingham's Best Places to Work for 2020." With over 8,000 physicians and 10,000 teammates, SCA operates more than 230 surgical facilities in 35 states.

To promote employee engagement, SCA has established:

  • A multi-channel internal communications strategy that includes daily email updates, frequent videoconferencing with leaders and a weekly newsletter
  • An internal COVID-19 website where employees can get questions answered and access more than 150 resources on topics such as benefits, ramp-up and recovery, clinical guidance and policies
  • A video series featuring messages of thanks, encouragement or news from various company leaders

The company's efforts to support teammates throughout temporary facility closures and significant volume losses include:

  • A pay and benefits extension program with two-thirds of base pay through the end of May
  • Free testing and care for any teammate with COVID-19
  • A special medical benefits enrollment period for eligible teammates and their dependents who weren't already enrolled
  • A program to match employees with alternative work assignments at partner hospitals and health systems
  • An emergency child care support program
  • A program allowing employees to contribute to a support fund or apply for financial relief

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