Here are the key details to know:
1. Patients who call The Joint Commission Office of Quality and Patient Safety will receive an automated message with instructions on how to file a concern in writing or a patient safety report.
2. The Joint Commission said submitting reports online makes the process more direct, and helps the office act quicker on reports than before.
3. Patients, staff and families can still file safety concerns anonymously.
More articles on accreditation:
10 New York ASCs achieve reaccreditation
6 key facts about The Joint Commission’s standards for accreditation
Michael Kulczycki retires from The Joint Commission’s ambulatory care accreditation program, new exec director named
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