Here is an excerpt from the podcast. Click here to download the episode.
This excerpt has been edited lightly for clarity and cohesion
Question: What do you see today in terms of patient discussion about where to have the surgery?
Dr. James Ballard: I think we’re seeing a climb in people coming into ASCs and wanting to get away from the hospital. Particularly because of the pandemic, I think a lot of my patients aren’t particularly saying that they want an outpatient joint replacement, but for the people that don’t ask about it, when I tell them that’s where we’re going to go, they’re excited about it.
I rarely get pushback from people because I explain how our complication profile for the surgery center is lower than even our hospital in every metric. I tell them what their experience is going to be like, and then they embrace it.
We have a lot of people that come back for following procedures, and all those people routinely rave about the experience in comparison.
Dr. Christopher Nanson: I completely agree with that. That comes from finalizing the pathway and making sure that everything’s set and these patients are getting a good experience. They leave without a lot of pain. The No. 1 priority is for the patient to go home the same day. No. 2 is making sure that you really pull off a good pathway, and that these patients are comfortable leaving that day because we’ve got their trust.
More articles on surgery centers:
$20M surgery center opened by Montana hospital
‘Check your organizational ego at the door’: How ASCs can succeed post-pandemic
Arizona multispecialty practice opens ASC
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