Dr. Carey Strom on rebuilding the physician-patient relationship

Carey Strom, MD, worked as a network provider for years, but now he practices outside of the traditional payer contract model in Beverly Hills, Calif.

During his time as a contracted provider, Dr. Strom saw upwards of 60 patients a day. The high-volume, rushed nature of his practice pushed him to cut ties with payers and attempt a different type of medicine. Today, if new patients come to Dr. Strom's office he spends an hour with them on a comprehensive consultation. "When they leave, they get an email from my office," he says. "I want to know how they feel about the office, my staff and me."

 Dr. Strom will spend the time to personally call patients for follow-up information. "People remember how you make them feel," he says. "I give patients my time. I don't look at a computer screen when I talk to them." Since leaving behind insurance networks, Dr. Strom feels quality of care and patient satisfaction has dramatically increased.

Though Dr. Strom has found success in an alternative model, he is more the exception than the general rule. Healthcare as whole is still struggling to find the balance between meeting growing patient demand and patient-centric medicine."We are dehumanizing medicine, but the human touch always prevails," says Dr. Strom.

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