Channel Sponsor - Coding/Billing/Collections

Sponsored by National Medical Billing Services | | (636) 273-6711

The state of Americans' healthcare knowledge — 6 insights on literacy, insurance & telemedicine

UnitedHealthcare released its Consumer Sentiment Survey to provide insight into what Americans know about healthcare.

UnitedHealthcare surveyed 1,006 U.S. adults, 18 years and older, between Aug. 10 and Aug. 27.

Here is what you should know:

1. Seventy-two percent of Americans said they were prepared to select an insurance option during the ACA's open enrollment period. Only 22 percent felt unprepared, while 6 percent were unsure.

2. Twenty-eight percent of respondents use the internet or mobile apps as their first source of information concerning symptoms, conditions, diseases or ailments — a 3 percent increase from 2016. Concerning different generations' usage patterns, Millennials (36 percent) led the charge, compared to only 20 percent of Baby Boomers.

3. Only 45 percent of respondents went to a physician or nurse for their first consultation, which was a 3 percent decrease from 2016.

4. Thirty-two percent of the public used the internet to shop for healthcare services, including procedures, treatments and services.

5. Forty-two percent of Americans said they'd utilize telemedicine services, while 46 percent would not.

6. Nine percent of respondents had a basic understanding of all four of the following words:

Note: Individual understanding is included in parentheses.

  • Health plan premium (61 percent)
  • Health plan deductible (62 percent)
  • Out-of-pocket maximum (39 percent)
  • Co-insurance (31 percent)

More articles on coding, billing and collections:
Hospital surgery center scrutinized for increased case load — board considers CON review
Creating a competitive edge at your facility: The patient experience
9 things to know about Medicaid

© Copyright ASC COMMUNICATIONS 2018. Interested in LINKING to or REPRINTING this content? View our policies by clicking here.


Top 40 Articles from the Past 6 Months