Here are five observations:
1. The payer reported it regained coverage for thousands of North Carolinians, but did not reveal how many residents are still without coverage due to the technology error.
2. Blue Cross received about 450,000 calls the first week of January, with consumers concerned about their coverage and inaccurate bills. The payer reported the call volume has significantly decreased.
3. The payer refunded $2 million to 4,637 consumers whose accounts were over-drafted during the crisis.
4. In December, Blue Cross planned to postpone mailing ID card to consumers because of heightened enrollment issues. However, the payer couldn’t catch up with the demand.
5. The N.C. Department of Insurance and the N.C. Attorney General will look into the incident to consider if any laws were violated.
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