The study, conducted over a two-year period by Kimberly Haufler, RN, and Mary Harrington, BSN, RN, who both work at the ASC, was reported on in the July issue of the AORN Journal.
Ms. Haufler says the call script followed when calling patients is used both three days and one day before surgery. Nurses at the surgery center use the script to communicate preoperative information and address any questions or concerns.
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“I’m sure having a nurse repeat the instructions clearly, twice, is key,” she says. “Also, the patients, when they find out they are talking to a nurse, often volunteer information about their health that helps us adjust the OR schedule to avoid cancellations.”
Download the ASC’s call script (pdf) for adaptation and use in your facility.
Note: View our database providing 80-plus reports that link to free, downloadable and adaptable tools for use in surgery centers, hospitals and other organizations by clicking here.
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