The six principles include:
1. Knowing your audience’s age, gender and reading level to develop effective written communications.
2. Writing concisely with as few words as possible.
3. Let patients know what they’re expected to do, and what they can expect from you.
4. Limit communications to one topic per communication, and make your point twice.
5. Communicate the benefits for patients and make it easy to comply with instructions.
6. Use both verbal and non-verbal communication and present yourself intentionally with both tone and appearance.
More articles on accreditation:
5 key aspects of physician credentialing for ASCs
AAAHC accredits Ohio GI center—5 key notes
AAAHC accredits Athenix Physicians Group Northwest
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.