The Joint Commission’s High Reliability Initiatives Director Coleen Smith penned a blog post on the importance of the trust-report-and-improve dynamic.
Here’s what you should know:
1. The idea centers on creating a high reliability relationship. Ms. Smith wrote that recognizing team members who report adverse events is just as important as addressing the event itself.
“It’s important for team leaders to recognize their contributions, use their information to make improvements and communicate back to team members how safety was enhanced as a result,” Ms. Smith wrote.
2. In addition to addressing the adverse event, the praise helps build a safety culture which rewards observant behavior.
3. Possible recognition for reporting adverse events include:
- Awarding “good catch” awards, that are in the shape of baseball mitts
- Trophies for most improved adverse event reporting
- Parking space raffles for idea submission.
- Pizza parties
- Providing gift cards
4. As more adverse events are reported and a unit becomes familiar with adverse events. The reporting takes on a different shape moving from a reactionary atmosphere to a preventative atmosphere.
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