HackensackUMC Mountainside sees collaboration as key to patient satisfaction: 4 insights

A direct correlation exists between employee engagement and patient satisfaction, based on a Harvard Business Review article, according to nj.com.

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Here are four insights:

1. HackensackUMC Mountainside hospital in Glenridge, N.J., focuses on teamwork and collaboration between physicians and staff.

2. The hospital has seen an increase in employee satisfaction, based on Healthstream surveys. Patient satisfaction has also improved, according to the Hospital Consumer Assessment of Healthcare Providers and System survey.

3. By experiencing a positive connection to their jobs, hospital employees want to ensure positive outcomes for patients, improving the physician-patient relationship.

4. HackensackUMC Mountainside hospital offers positions to employees with varied educational backgrounds. The hospital works to tie everyone together through a common passion of helping others.

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