In the study, researchers surveyed nearly 800 physicians and 500 consumers about their take and use of online physician ratings.
Here are five things to know:
1. More than half of providers (53 percent) said they looked online to see what their patients have said about them at least once each year.
2. Seventy-eight percent of physicians say online ratings either have a “very negative” or “somewhat negative” impact as they cause providers stress.
3. Forty-six percent of physicians say these ratings negatively impact the provider/patient relationship.
4. Almost 33 percent of consumers said they use online ratings to assess a provider.
5. Of responding consumers, 57 percent reported they “somewhat” or “strongly” agree that they trust the accuracy of the information they get from independent websites, as opposed to information on health system’s patient experience surveys.
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