5 lessons in successful healthcare management

The Harvard Business Review published recently five examples of great healthcare management with lessons that all healthcare organizations can take to heart.

Here are the five examples noted in the article:

1. University of Utah Health Care — this health system posts all patient comments on its "Find-a-Doctor" sites, whether the comments were good or bad, to increase transparency hoping the overall impact would be higher patient volume.

2. Mayo Clinic — the renowned Mayo Clinic has a culture of shared responsibility to make sure loose ends are tied up when patients are transferred between specialists and switched thinking from providers calling patients "my" patients to "our" patients.

3. Northwestern Medicine — Northwestern has the Integrated Pelvic Health Program which requires teamwork to take care of all the patient's issues concentrated in one part of the body.

4. Contra Costa Health — this safety net provider found successful strategies for addressing socioeconomic issues for their patients working with HealthLeads that assigns college-aged to help patients address issues like lack of food and housing.

5. London — this city across the ocean consolidated patients with strokes to just eight of the 34 available hospitals in 2010 with the London Stroke Initiative. Mortality decreased 25 percent and spending was down 6 percent after the move due to concentrating volume.

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