Researchers surveyed more than 2,000 practice leaders and grouped their responses by practice performance. Researchers determined performance segments by the following criteria: increases in practice collections, number of practice locations, number of providers, total patient volume and provider satisfaction
High-performing medical practices had three recurrent key trends:
1. High-performing practices prepared for reimbursement changes.
- 56 percent had a value-based plan in place, compared to 32 percent of the “falling behind” segment
- 53 percent of high-performing practices planned to earn either a full or partial Medicare Access and CHIP Reauthorization Act incentive
2. High-performing practices adopted new technologies:
- High-performing practices were two times as likely to adopt new patient choice-facing technologies
- These practices were more likely to adopt advanced population health analytics, telemedicine, iPad-based intake forms and check-in kiosks.
- However all practices were skeptical about wearables. Approximately 70 percent of respondents had no interest in adding wearable technology to their practice
3. High performing practices improved patient experience:
- More than 80 percent of high-performing practices utilized online survey tools
- 24 percent of these practices invested in telemedicine
- 21 percent invested in additional payment options
- 19 percent invested in check-in kiosks
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