Quality Intelligence is used to identify provider issues, electronically assign specific staff and department follow up and drive continual process improvement. The program includes built-in alerts and on-demand reporting for providers to stay on top of improvement and compliance.
“The toolkit is unique in its ability to help healthcare entities differentiate patterned under-performance from isolated incidents. On-demand reporting offers a ‘line in the sand’ to help evaluate the effectiveness of implemented change in the process or policy. Quality Intelligence has proved to be invaluable during accreditation and overall compliance efforts,” said Voyance President and CEO Paul Faraclas in a company news release.
The San Antonio Orthopaedic Group used Quality Intelligence to examine their largest drivers of patient dissatisfaction and decided to implement a “Wait Time Board” in the practice as a result. Since then, the group has seen a corresponding reduction in wait time and patient satisfaction score improvement.
Constitution Surgery Centers used EdgePerception and Quality Intelligence to improve patient perception of wait times and increase overall patient satisfaction at two locations in Connecticut. After using the programs to identify wait time issues, CSC improved the staffing process.
More Articles on Surgery Centers:
8 Statistics on Salary & Hours Per Case at Orthopedics-Driven ASCs
Incorporating Retina Procedures Into ASCs: 3 Administrators Weigh In
Strategies for Growing Patient Volume: 4 Gastroenterologists Discuss
