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ASC News

In a Physicians Practice article, Jason J. Davidson, founding principal of PicketFenceConsulting, discusses five ways in which the front-line staff at a medical practice can improve customer service and patient experience.

In a Physicians Practice article, Sue Jacques, a professional speaker and certified etiquette and protocol consultant, lays out tips for physicians to manage their online reputation in an appropriate and respectful manner.

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When ASCs make the switch from paper records to an electronic medical record system, they gain access to the myriad benefits an electronic system provides to patients, physicians and staff. The most apparent benefits include enhanced patient safety, cost savings,…

During hiring interviews, questions should be structured to provide insight into the prospective physician, rather than to encourage "canned" responses, according to a YO Info report, the American Academy of Ophthalmology's newsletter for young ophthalmologists.

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