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The most attractive procedures and specialties to add over the next year are high acuity cases in orthopedics and spine; cardiovascular procedures could join them in the future.

A survey by Development Dimensions International, a human resource consulting firm, and Electronic Recruiting Exchange, a web-based recruiting resource, identifies effective hiring policies used by successful organizations, according to an Inc. report.

In a My Customer article, Haley Barrile, vice president of client services for Medallia, a designer of customer experience management programs, lays out five tips for empowering front-line staff and improving customer service.

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Ambulatory surgery centers are now able to bring higher acuity cases than ever before. It's easiest for multispecialty centers already performing similar procedures to add in a new specialty, or for single-specialty centers to capture higher acuity cases within the…

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