Is distrust the center of the complex provider-administrator relationship? — Former US Army officer Mark Hertling weighs in

Former Commanding General of the U.S. Army Europe and the 7th Army Mark Hertling highlights core challenges plaguing the physician and administrator relationship and how one hospital worked to change that, according to Diagnostic Imaging.

Mr. Hertling authored, "Growing Physician Leaders."

Here are four things to know:

1. Both parties — the physician and the administrator — often distrust the other, which impacts an organization's flow.

2. This distrust is often due to a lack of communication, which could negatively impact patient care and other workflow issues.

3. At Orlando-based Florida Hospital, administration incorporated physicians into the decision-making process, thereby improving the relationship. The hospital also launched a leadership course for physicians across many specialties.

4. Mr. Hertling advises physicians who are frustrated with the healthcare system to work with different people to devise various solutions. Approaching a problem in a new way may yield surprising results.

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