Here are the eight tips:
1. Have one conversation at a time.
2. Look people in the eye.
3. Identify a couple of provocative, relevant questions and ask them.
4. Write things down.
5. Read the entire email, and then respond.
6. Create a response schedule by setting appropriate timeframes for responding to text messages, emails and returning phone calls.
7. With any short communication, always start with the assumption that the intentions are good from the other person.
8. Confirm that a conversation is finished.
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