Name: Northeast Surgical Care (Newington, N.H.)
Opened: Aug. 2000
Annual case volume: 1,800 cases
Specialties: Orthopedics, ophthalmology, pain management, ENT, general surgery, podiatry and plastic surgery
Number of physician-investors/physician-users: Three physician-owners/six physician-users
What makes it great: Northeast Surgical Care, a freestanding ASC that recently celebrated its 10th anniversary with an open house celebration for physicians and staff, features a single operating room that regularly functions at maximum capacity. Despite a busy schedule, the center maintains a high level of employee satisfaction through growth opportunities as well as benefits, including 401(k) with employer-matched contributions, an annual holiday party and a family summer outing, says Cyndi Harris, administrator at Northeast Surgical Care.
Physicians and staff members also make it a priority to give back to the community through frequent service opportunities such as blood drives, road races, golf tournaments, Coats for Kids, Toys for Tots and charity food collections.
“More than anything else, it is the family environment and team atmosphere that makes Northeast Surgical Care a great place to work,” Ms. Harris says. “Staff members genuinely care about their co-workers and they support each other to provide the most compassionate and personalized care possible.”
Satisfaction is felt, not only by the employees, but by patients as well, a claim that is strongly backed up by the center’s patient satisfaction surveys. “Patients often comment how professional and knowledgeable the staff is as well as how special they feel as though they are the only patient having surgery,” Ms. Harris adds. “This atmosphere allows for a positive and less stressful environment for our patients when they are having surgery.”
