Name: Fleming Island Surgery Center (Orange Park, Fla.)
Opened: Jan. 2007
Annual case volume: 7,500 cases
Specialties: Gastroenterology, OB/GYN, orthopedics, podiatry, general surgery, plastic surgery, ophthalmology and urology
Number of physician-owners/physician-users: 23 physician-partners/50 physician-users
Corporate partner: Borland-Groover Clinic
What makes it great: Fleming Island Surgery Center is keenly aware that the only way to achieve success is build a strong core of employees. Lindsay Allen, operations assistant for managing partner Borland-Groover Clinic, says FISC is driven to involve employees in the work that affects them and empowers them to take ownership. One recent project employees spearheaded was updating all preference cards to ensure each physician’s satisfaction during their tenure at FISC.
“This was a very tedious and time-consuming project that required a lot of teamwork and effort from our staff,” says Cindy Holden, RN, administrator at FISC. “Our physicians and leadership team helped educate the staff on the importance of preference cards and served as a constant resource. Some of the employees really stepped up with ideas on how to streamline the process and how to ensure that all future corrections and preferences were being recorded.”
When BGC took over managing FISC in 2008, new employee benefits were introduced that were previously unavailable, such as an employee incentive program to reward employees for working above and beyond their expectations.
“This is a great program that really goes a long way towards making the staff feel appreciated,” says John Gol, executive director of finance for BGC and executive administrator for FISC.
