Critical ASC Mistake: Staff Wearing ‘Too Many Hats’

Tom Jacobs, CEO and co-founder of MedHQ, describes the critical mistake made by ASCs of asking unqualified staff members to oversee vital business needs.
 
Tom Jacobs: A mistake we’ve witnessed is relying on internal staff to be experts in too many critical areas of need within the ASC. Business needs are too vast and the legal environment too complicated (and growing more complicated with each passing legislative session) for a staff of 15 to 45 or so employees to have all the expertise needed to manage an ASC.

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Who, if anyone, within your center, is best manage a particularly difficult employment issue? To do your accounting? To maintain your credentialing files in a constant audit-ready condition? Or even establish your billing and collecting to optimize reimbursement? Handling many non-core functions internally can often be an expensive distraction to providing great, efficient patient care to two to five hundred patients each month.

The answer? Hire outside advisors and services providers to handle these important areas that are critical, do not require full-time attention, and are not related to patient care. In fact, one of the best resources are firms that outsource business processes; in these arrangements, you can often realize significant cost savings, compared to internal staff or consultants, while improving the level of service you receive and reducing the number of vendors you need to manage.

 

Learn more about MedHQ.


Read other critical ASC mistakes:

 

Critical ASC Physician-Owner Mistake: Blocking New Physicians

 

Critical ASC Mistake: Opening New ASC and MOB at the Same Time

 

Critical ASC Mistake: Waiting Too Long to Find a Partner

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