Processes
• Acknowledgement of conflict. Each side recognizes the other’s point of view.
• Advocacy. Each side expresses an opinion.
• Inquiry. Each side works to understand the opposing point of view.
• Validation. Each side affirms an understanding of both opinions.
• Self-disclosure. Each side shares emotional reactions to an issue.
• Summary. Each side involved provides a summary of the argument.
Meeting outcomes
• Individual solution. One person offers a solution.
• Group consensus. All participants reach a mutual agreement.
• Tabled. The discussion is put off to a later date.
• Vote. The issue at hand is put to a vote.
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