Regent RCM debunked the myth with four insights:
1. Most patients expect to make a payment, and more than 90 percent want to know their financial responsibility before a provider visit or procedure.
2. Financial counseling helps patients understand how much they’ll owe and budget for the expense.
3. After taking a proactive approach to patient financial counseling, Newark, Del.-based Glasgow Medical Center saw an increase in patient responsibility for deductibles and copays.
4. GMC also increased upfront money collected and minimized bad debt.
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