Communication Key for Point of Service Collection Program Success

Implementing a successful point of service collection program requires clear objectives to all hospital employees and comprehensive training for staff members involved, according to Healthcare Finance News.

Suzanne Menard, revenue cycle director at Southern Maine Medical Center, helped implement a POS program in 2007, and saw collections spike from $175,000 in 2007 to $300,000 in 2011 and expected from 2012.

She recommended speaking to patients prior to service to verify demographic and insurance information. Her medical center also developed a financial counseling process to identify patients in need of assistance prior to performing procedures.

The hospital also made sure employees had accountability for the POS program by adding collection to the patient access job descriptions and adding POS as a key responsibility area. Employees were given incentives to participate.

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