1. To begin process improvement, address areas that have potential risks for the organization. Conduct a comprehensive risk assessment to identify features that belong in a performance improvement plan.
2. Performance improvement is a continuous process. Once it begins, it is ongoing. Be sure to document data and improvements.
3. Select and follow a methodology, and create a performance improvement framework before starting a project.
5. Cast a wide data-collection net at first, then narrow data collection focus based on experience. Set clear quantitative goals to help limit data collection to relevant areas.
5. Choose a first performance improvement project with a high success rate, in order to test communication with staff members and boost morale.
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