Here’s what you need to know:
1. The program, called Communication and Optimal Resolution, lays out a framework for open communication between healthcare providers and patients, in an effort to ensure quality, safety and risk management.
2. The program relies on five elements: offer “emotional first aid” to patients, families and caregivers; maintain communication with these individuals as new information arises; learn from new information to prevent similar events; provide timely resolution; and explain how future care will be more safe.
3. In the past, healthcare providers have often sued legal counsel to resolve issues; however, by ensuring transparency and open communication with patients, this program can help organizations rebuild trust with patients after adverse events.
More articles on anesthesia:
Allied Anesthesia donates $13k to mental health center: 3 notes
22 things to know about anesthesia
NorthStar Anesthesia acquires Square Waveform Anesthesiology
At the Becker's 23rd Annual Spine, Orthopedic and Pain Management-Driven ASC + The Future of Spine Conference, taking place June 18–20 in Chicago, spine surgeons, orthopedic leaders and ASC executives will come together to explore minimally invasive techniques, ASC growth strategies and innovations shaping the future of outpatient spine care. Apply for complimentary registration now.
