3 facts on why The Joint Commission didn’t pursue new telehealth standards

The Joint Commission recently considered adding new telehealth standards relating to direct-to-patient services, but ultimately tabled them after a brief pilot period.

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Here’s three facts:

1. The Joint Commission already evaluates telehealth encounters in the hospital and ambulatory setting. The new standards would’ve related to direct-to-patient services. After data collection and public comment, the feedback indicated The Joint Commission did not need new standards.

2. The Joint Commission addresses direct-to-patient services in seven standard chapters including:

  • Human resources
  • Information management
  • Leadership
  • Provision of Care, treatment and services
  • Performance improvement
  • Record of care, treatment and services
  • Rights and responsibilities of the individual

3. The Joint Commission is planning changes to accommodate direct-to-patient telehealth including:

  • Enhancing survey methodology to incorporate direct-to-patient services through existing requirements
  • Developing surveyor guidance to review the quality and safety issues direct-to-patient telehealth poses

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