Mr. Hertling authored, “Growing Physician Leaders.”
Here are four things to know:
1. Both parties — the physician and the administrator — often distrust the other, which impacts an organization’s flow.
2. This distrust is often due to a lack of communication, which could negatively impact patient care and other workflow issues.
3. At Orlando-based Florida Hospital, administration incorporated physicians into the decision-making process, thereby improving the relationship. The hospital also launched a leadership course for physicians across many specialties.
4. Mr. Hertling advises physicians who are frustrated with the healthcare system to work with different people to devise various solutions. Approaching a problem in a new way may yield surprising results.
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