The questionnaire is organized by seven criteria categories — leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operating focus; and results. These categories align with the Baldrige Criteria for Performance Excellence, which are requirements for receiving the Malcolm Baldrige National Quality Award.
Download the questionnaire for use in your own facility.
Note: View our database providing 150 reports that link to free, downloadable and adaptable tools for use in surgery centers, hospitals and other organizations by clicking here.
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