Here are four key takeaways:
1. National Research vice president Andy Ibbotson stated online reviews have never been more important in healthcare, and that to help ensure consistency and reliability in physicians, National Research is publishing their “market-led best practices” online to the public.
2. Steve Jackson, group president of National Research, said they are “committed to advancing the transparency movement and building greater consumer trust in healthcare.”
3. The new site will provide tools to help patient experience, marketing and physician leadership teams implement their transparency programs.
4. Internal communication templates, case studies, consumer-studies and methodologies for converting CAHPS scores to five-star ratings will also be included on the site.
More articles on quality & infection control:
Reduce fatalities: 5 things to know about medical errors
Engagement in Healthcare: Improving Patient Care by Starting with Your Practitioners
Important steps to implement infection control practices in ASCs
