Five details:
1. Columbus Eye Clinic and Laser Surgery Center primarily receives referrals from optometrists.
2. It undertook an initiative to establish regular communication with the referring practice or primary care provider.
3. The practice secured referral agreements with local optometrists. It also tested a new referral system.
4. The new referral process was incorporated into the EHR, which automatically generates a follow-up letter for the patient’s referring and primary care providers.
5. This integration helped the practice increase receipt of specialist reports by 86.8 percent.
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