Researchers performed the study at Boston-based Partners HealthCare.
The health system began using patient-reported outcomes in 2012. Patients answered questions relating to their outcomes, symptoms and quality of life. The health system also collected feedback from 1,500 physicians and used the feedback in 25 qualitative physician interviews to understanding how the patient-reported outcomes affected physicians.
Here’s what they found:
1. Physicians were concerned PROs would interrupt their daily workflow, but after the program was implemented, physicians said PROs were incredibly valuable.
2. Researchers believe PROs have a role in enhancing patient satisfaction, while decreasing provider burnout. Physicians reported they had better information on patient symptoms and outcomes, which allowed them to change aspects of their care plan.
For example, the surveys determined that a patient with poorly controlled diabetes and cancer also suffered from depression. The patient’s physician ensured the patient received appropriate mental healthcare and as a result the patient better managed her diabetes.
3. Another provider said the PROs allowed her to forgo annual appointment checklists, allowing her more time to meet with and treat her patients.
4. Patients were more willing to divulge sensitive issues through the questionnaires, rather than in person.
Researchers concluded both physicians and patients were in support of the questionnaires.
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