CMS is seeking information to guide the design and development of a survey measuring patient experiences and patient-reported outcomes at HOSD and ASCs. The survey supports HHS’ National Quality Strategy goal of better care and its priorities of ensuring each person and family are engaged as partners in their care and promoting effective communication and coordination of care. CMS plans to submit the new surveys to the Agency for Healthcare Research and Quality for recognition as a Consumer Assessment of Healthcare Providers and Systems survey.
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Survey for HOSDs and ASCs
For the survey on patients’ experience in HOSD and ASCs, CMS is seeking information on the following:
• Relevant topic areas, such as communication between patients and healthcare providers.
• Publicly available surveys, survey questions and measures assessing the patient experience and/or level of patient satisfaction with experience in HOSDs/ASCs as well as patient-reported outcomes from surgeries or other procedures.
CMS is particularly interested in topic areas, surveys, questions and measures that address identification of gaps in quality care in outpatient surgical departments, surgical care coordination and identification and assessment of patient-reported outcomes, such as pain, nausea and vomiting.
Click here to read about CMS’ request for information on a hospice survey in Becker’s Hospital Review.
More Articles on Patient Experience:
Renewing the Human Connection in Healthcare to Enhance Patient Experience
Taking Service Excellence From Smile Lessons to Core Strategy
5 Signs of Effective Patient Satisfaction Surveys
