CMO Joel Rainwater, MD, spoke to Becker’s ASC Review on how he handles staff burnout, which he said is one of the biggest threats to ASCs.
Question: What is the biggest internal threat to ASCs?
Dr. Joel Rainwater: I’m always mindful of staff burnout. We have tasked ourselves to provide the highest level of care while delivering on our value-based proposition to payers. More is expected of the staff than in a traditional delivery system where they charge a significant percentage more, with redundant staff and reduced individual responsibilities.
In response to this concern, we focus on providing a supportive environment with a collegial atmosphere to encourage staff engagement. Team-building events and bonuses also contribute to a positive workplace. We focus on the importance of acknowledging hard work and commitment, in addition to the value of saying “thank you.”
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.