She said the surgery center’s operations run smoothly since the ASC offers elective procedures to “primarily healthy patients.” Hospitals and other settings often have emergency cases that disrupt the schedule, which is not an issue at Surgicare.
Additionally, all staff members are willing to help in any way they can, according to Ms. Leonard. This willingness to help bolsters the surgery’s center safety and efficiency. Patient and physician satisfaction are high due to factors such as skilled staff, high compliance with infection protocols and surgeons trusting their staff members.
Ms. Leonard said, “If a surgeon needs a particular piece of equipment, we buy it. This increases surgeon satisfaction and makes us more efficient because they have what they need. And our surgeons know we’ll take good care of their patients.”
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At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.