Healthcare consumers stopped benchmarking their experience against the hospital across town. They benchmark it against banking, retail, travel and entertainment, and they expect the same convenience, transparency, personalization and communication from their care. Most health systems were not built for…
Presented by:
- Veronique Au, MD, MMM, Associate Vice President of Ambulatory Medicine, Vituity
- Michael Antoniades, President, Ingalls Memorial Hospital UChicago Medicine
- Shereef Elnahal, M.D., M.B.A., President, Oregon Health & Science University
- Hazelin H.L. Ngan, MHA, MA, CPXP, CPHQ, LSSBB, PMP, Chief Experience Officer, NYC Health + Hospitals/Kings County
- Dwight W. McBee MBA, BSN, RN, CPXP, Senior Vice President & Chief Experience Officer, RWJ Barnabas Health
