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The front door is still a phone line: What voice AI returned at Virtua Health, Keck Medicine + more

Every health system, from a 15-location clinic group to a national system with tens of billions in revenue, shares the same overlooked front door: the phone. Yet, almost none of them treat it as a revenue channel. Abandoned calls, long…

Oct 29, 2026 12:00 PM - 1:00 PM CDT

Presented by:

Presenters:

Malik Bahar, AVP Digital & Customer Loyalty, Virtua Health
Valerie Daugherty, Director of Patient Access, Collaborative Health Partners
Jennifer Preciado, Performance Manager, Keck Medicine of USC
Scott D'Entremont, CEO, Parlance

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What your team knows in the first seconds of an emergency call

From the moment a 911 call is placed to the moment help arrives, every second and every detail matters. In a health system, that call might originate in a patient-care area, an emergency department, a medical office building, a parking…

Oct 22, 2026 10:00 AM - 11:00 AM CDT

Presented by:

Presenter:

TBD, TBD

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The physician-owned growth test

For Hector Mejia, MD, managing physician partner of Tallahassee (Fla.) Orthopedic Clinic, partnering with a managed services organization wasn’t driven by financial distress. It was driven by a structural problem that hits physician partnerships once they reach a certain size.…

Fewer nurses, same 152% patient-hour growth: How Inova pulled it off

At Inova Health System’s adult infusion center, patient hours had climbed significantly. Then severe understaffing hit — and leaders faced a hard question: could they hold that volume with fewer nurses at the bedside? The proposed fix, a new nurse-pull…

Oct 19, 2026 1:00 PM - 2:00 PM CDT

Presented by:

Presenters:

Monica Cfarku, MSN, RN, TCTCN, CCM, NE-BC, Senior Director of Oncology Nursing Services, Inova
Tricila Ronquillo, BSN, RN, Nurse Manager, Inova

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RCA report notes improved patient access, commits $40M to open 18 retina clinics

Southlake, Texas-based Retina Consultants of America has released its first “State of Retina Care” report, examining the pressures facing community-based retina practices and the impact of its physician-led partnership model on patient access and clinical innovation. The report draws on…

Physicians, patients sue RFK Jr. over Medicaid rule they call an illegal 'back door'

Five Medicaid enrollees, six provider and advocacy groups and the city of Columbus, Ohio, filed a lawsuit Sept. 18 challenging a federal rule they say illegally narrows Medicaid protections for people with serious and chronic health conditions. The suit, Taylor…

Maryland gastroenterology group adds physicians across 11 locations

Silver Spring, Md.-based Gastro Center of Maryland has added several new physicians to its clinical team, continuing a stretch of growth that spans 11 Maryland locations. The additions strengthen coverage across GCM’s network of offices and on-site endoscopy centers, according…

The 15 largest emergency room staffing companies

Private equity-owned firms staff at least three of the 15 largest emergency room companies in the U.S., according to a Sept. 18 report from the Private Equity Stakeholder Project. TeamHealth, owned by Blackstone since a 2017 leveraged buyout, staffs 552…

How CareSource Indiana reached 90th-percentile follow-up performance for high-need members

Medicaid members with behavioral health conditions pass through emergency departments, inpatient units and outpatient follow-up as though each were a separate system. For most plans it is, and the members who need coordination most are the least likely to get…

Oct 14, 2026 11:00 AM - 12:00 PM CDT

Presented by:

Presenters:

Kristi Carney, Director of Behavioral Health, CareSource, Indiana Market
Nishi Rawat, MD, Chief Clinical Officer and GM Care Navigation, Bamboo Health

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The colorectal cancer screening number health plans have never been scored on

Follow-up colonoscopy rates after a positive stool-based test range from 24-75%, according to NCQA. Same test, same result, very different odds that the whole screening continuum actually gets completed. That spread has been invisible in quality reporting. HEDIS scored health…

Oct 20, 2026 12:00 PM - 1:00 PM CDT

Presented by:

Presenters:

Jordan Karlitz, MD, Senior Medical Officer, Screening, Abbott
Brenna Lin, Applied Research Scientist, Population Health, National Committee for Quality Assurance

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