Four insights:
1. The surgery center, which is part of the Memorial Sloan Kettering Cancer Center, features 12 operating rooms for outpatient procedures. More than half of the 20,000 operations performed by Memorial Sloan Kettering Surgeons each year are done as outpatient cases.
2. The redesign focused on waiting rooms, sign-in interfaces, hallways and patient rooms.
3. Memorial Sloan hung art in the hallways of postoperative areas, redesigned waiting rooms with comfort in mind, and implemented a real-time location tracking system that enables patients to walk throughout the building freely.
4. Patients now check in with a human instead of a screen and can use video conferencing to speak to family members or physicians remotely.
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University of Tennessee Medical Center, OrthoTennessee partner to open surgery center — 3 insights
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.