Here are the most important factors for Americans when considering quality of providers, according to a survey from The Associated Press-NORC Center for Public Affairs Research at the University of Chicago.
- Listens and/or is attentive — 18 percent
- Accuracy of diagnosis/competence — 11 percent
- Caring attitude — 8 percent
- Good bedside manner/relationship with parents — 8 percent
- Knowledgeable — 8 percent
- Positive personality traits — 7 percent
- Spends time with patients — 5 percent
- Other — 5 percent
- Good communication skills — 5 percent
- Accessible — 5 percent
- Thorough attention to detail — 4 percent
- Education/training — 4 percent
- Experience — 3 percent
- Office environment — 2 percent
- Medical values/philosophy — 2 percent
- Puts patients first —1 percent
- Affordable — 1 percent
- Accepts my insurance — less than 1 percent
Most receive information about quality of providers from their friends and family, newspapers and magazines, healthcare providers and health insurance companies. Information is perceived as most trustworthy when it comes from a known source — a family member, friend or known physician.
More articles on quality:
Sentinel alert: ISO tubing standards
10 patient safety tools for the ASC setting
Patient safety tool: Guide to partnering with family caregivers
