Study: Colorectal Surgical Complications Tied to Lower HCAHPS Scores

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Patients who had complications following colorectal surgery were less likely to recommend the hospital on the HCAHPS survey than patients who did not have complications, according to a study in the Journal of the American College of Surgeons.

Researchers examined 1,409 HCAHPS surveys from patients who underwent colorectal surgery between 2009 and 2012. There were 13.8 percent major and 28.1 percent minor complications. Technique accounted for 11.3 percent of the complications, while 29.2 percent were categorized as medical complications.

Patients without any complications were more likely to recommend the hospital and rated responsiveness of hospital staff higher than patients with complications, regardless of the type of complication (major, minor, technique, medical).

The authors concluded, "An instrument that more accurately reflects patients' assessment of quality in the context of variations in patient, disease and surgical factors is required."

More Articles on Patient Satisfaction:

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Moving From a Provider- to Patient-Centric Culture in 7 Steps

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