Safety is critical to high-quality care, based on new Press Ganey report: 5 key points

Safety is central to the patient experience, according to a new paper by James Merlino, MD, Press Ganey president and chief medical officer of the strategic consulting division.

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Here are five key points:

1. The paper suggests healthcare systems should focus efforts on incorporating safety as a priority in their missions to deliver high-quality care.   

2. Healthcare systems should work toward a zero harm events goal.

3. The paper found a connection between safety, quality and patient-centricity.

4. Healthcare providers should use data and transparency to pinpoint performance gaps.

5. More than 400,000 deaths occur annually in the United States due to healthcare errors.

“If a patient experiences a serious safety event or is harmed by a medical error, his or her overall experience will be negatively impacted, despite the highest quality of care,” said Dr. Merlino. “The time has come for the industry as a whole to embrace zero tolerance for patient harm.”

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