Here are five things to know:
1. The surveys offer providers feedback, which ultimately determines RMC’s Medicaid and Medicare reimbursements.
2. The surveys were created to measure patients’ perceptions of inpatient care, to determine a national standard for these measures and publicly report the results to payers, consumers and businesses.
3. RMC and other healthcare facilities are required to participate in HCAHPA surveys to receive reimbursements from the Centers for Medicare and Medicaid Services.
4. Press Ganey, a national independent surveyor, provided the HCAHPS survey, which consists of 32 questions. The survey is a combination of multiple choice and ‘yes’ and ‘no’ questions.
5. RMC’s current response rate for the HCAHPA surgery is 18 percent, which is nearly 5 percent to 10 percent less than other comparable facilities.
