Question: What is the smartest thing you’ve done in the last year to set your organization up for success?
Suzi Cunningham. Administrator, Advanced Ambulatory Surgery Center (Redlands, Calif.): Adding an EHR platform and outsourcing our billing were big changes for our organization that are having a positive impact on our business. We have visibility and analytics like never before.
Curt Collins. COO, Palmetto Surgery Center (Columbia, S.C.): One of the smartest things that we did was invest in our nurses. Without nurses our facility would not be able to perform 500-plus cases a month, so we made a significant mid-year adjustment to our pay bands for them, created a longevity incentive for all staff and ensured that our physicians and dentists have the last patient in the PACU by 3:15 p.m. so that our staff can enjoy a better quality of life.
Kayla Schneeweiss-Keene, BSN, RN. Administrator, Mann Cataract Surgery Center (Houston): Help build and relocate to a new surgery center.
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.