Building and relocating to a new surgery center, increasing investment in nurses, adding an EHR platform and outsourcing billing are among the smartest moves these three ASC leaders made in the last year.
Question: What is the smartest thing you've done in the last year to set your organization up for success?
Suzi Cunningham. Administrator, Advanced Ambulatory Surgery Center (Redlands, Calif.): Adding an EHR platform and outsourcing our billing were big changes for our organization that are having a positive impact on our business. We have visibility and analytics like never before.
Curt Collins. COO, Palmetto Surgery Center (Columbia, S.C.): One of the smartest things that we did was invest in our nurses. Without nurses our facility would not be able to perform 500-plus cases a month, so we made a significant mid-year adjustment to our pay bands for them, created a longevity incentive for all staff and ensured that our physicians and dentists have the last patient in the PACU by 3:15 p.m. so that our staff can enjoy a better quality of life.
Kayla Schneeweiss-Keene, BSN, RN. Administrator, Mann Cataract Surgery Center (Houston): Help build and relocate to a new surgery center.